Unlock New Ways of Analyzing CX Data with AI

About the Webcast

A wealth of information about your customers resides in your data. In the past, it was impossible to  understand your customers’ feelings about their interactions with your company. But now, artificial intelligence provides a new method to measure customer satisfaction on a large scale and new insight on the influence of agent behavior on this metric.

In this webinar, we will provide a demo of how leading businesses are using NICE Enlighten AI to transform the customer experience with outstanding results. You will learn how to:  

• Measure customer satisfaction on every interaction and agent behaviors that influence it
• Automate quality programs and agent coaching with actionable insights uncovered by AI
• Align organizational CX goals with your analytics and quality programs